Refund & Return Policy

At Lathisang Silk, we are committed to providing premium-quality sarees and ethnic wear. Each product is carefully handcrafted and inspected before dispatch. Due to the nature of our products, we maintain a strict refund and return policy to ensure fairness and transparency.

1. Order Cancellation

  • Orders can only be cancelled within 12 hours of placing the order.

  • Once the order is processed or shipped, cancellation requests will not be accepted.

2. No Refund Policy

  • We follow a strict no refund policy.

  • Once an order is successfully placed and delivered, no refunds will be issued under any circumstances.

3. Exchange Policy (Eligible Cases Only)

We only offer exchanges under the following conditions:

  • The product delivered is damaged, defective, or incorrect

  • The issue must be genuine and verifiable

To request an exchange:

  • Contact us within 48 hours of delivery

  • Provide clear photos or an unboxing video as proof

  • Ensure the product is unused, unwashed, and in original packaging with tags intact

4. Non-Eligible Cases for Return/Exchange

We do not accept returns or exchanges in the following situations:

  • Change of mind after purchase

  • Incorrect product selection by the customer

  • Minor color variations due to photography, lighting, or screen settings

  • Delay in delivery caused by courier services

  • Products that are used, worn, washed, or damaged after delivery

  • Requests made after 48 hours of delivery

5. Exchange Process

  • Once your request is approved, our team will guide you through the process

  • The product must be shipped back to us (if required)

  • After verification, a replacement product will be dispatched within 5–7 business days

  • Exchange is subject to product availability

6. Shipping Charges

  • Customers may be required to bear return shipping charges

  • Original shipping charges (if any) are non-refundable

7. Refund Exceptions (If Applicable)

In rare cases where a replacement is not available:

  • We may offer a store credit or replacement of equal value

  • Monetary refunds are generally not applicable

8. Quality Assurance

All our products undergo strict quality checks before dispatch. However, if you face any issue, we are here to assist you promptly.

9. Contact Information

For any return, exchange, or support queries, please contact us:

Our support team will respond within 24–48 hours.

10. Policy Updates

Lathisang Silk reserves the right to update or modify this policy at any time without prior notice. Customers are advised to review this page periodically.

We appreciate your trust in Lathisang Silk and thank you for shopping with us. 💛